Frequently Asked Questions
Have a quick question? We have quick answers! If you don’t find what you’re looking for here, though, send us an email at firstname.lastname@example.org or reach out on our Contact Us page, and we’ll get back to you as soon as we can. Chances are, someone else has the same question & you’ll be helping us all!
I have an idea for a set I really want / need. Can I tell you about it?
Absolutely! We are constantly in the process of creating & adding to our set collection. Have an idea? Get in touch with us! Send us a message and let us know. We'd love to create that resource for you if we can. Chances are, you'll also be helping others who are looking for the same thing!
How do you pick your set artists?
We love answering this question! This is a BIG deal for us. Huge.
Every single set we produce is drawn and developed with, by, and in coordination with artists of that same background being represented. Every. Single. Set. People need to stop being told what their experiences are, and start being heard & seen for their own stories. Who better to share them than the people living them?
We work really hard to find just the right artists for each set. It's why it takes us a while to get each one out. Not only does finding them take time, but then we also have to be respectful of their different realities. Chronic illnesses flare up. Single parents have kid priorities. Our sets tackle some really big topics, which means our artists have & are tackling those exact same ones. Through different fires we all walk.
Our sets are built on truly human foundations. It's not the easiest path, but we feel it's the only path for us & our community.
I work at a hospital / clinic / school / organization, and we need multiple sets. Can we purchase them all from you?
Of course! Send us an email to, or reach out through our Contact Us page. Let us know where you work, with whom (patients, students, program participants, etc.), and how many sets you want to use. We'll be happy to discuss your association's requirements.
I’m an independent retailer and think your sets would be perfect for my customers. Do you do wholesale, or work with stockists?
Great question! Send us an email to email@example.com or a message on our Contact Us page telling us about your store, your needs, and contact information, and we’ll go from there! We usually get back to retailer inquiries within about 2 business days.
I'm media - I'd like to talk with someone on the BA team.
Hey there, media human. We'd love to talk with you, too! Come make a new friend. For all PR inquiries, or to request a media kit, please contact firstname.lastname@example.org
I'm really excited for my new sets! How long does it take you to ship things out?
We're excited to get them to you! Our standard order turnaround time is 5 business days. We can get most orders out & on their way to you in under 48 hours, but sometimes if we get really busy, or are in the process of re-stocking, it can take us just a bit longer.
What happens if I made a mistake in my shipping address?
It happens. If you've made a mistake in your shipping address, get in contact with us within 3 hours of placing your order via either our Contact Us form, or via our email@example.com email. Make the subject line "CHANGE OF ADDRESS," and provide your full name, order number, and corrected shipping address. We'll then do our best to change it in our system before anything is sent out.
Returns & Refunds
We really care about our community & our products! When you’re sad, we’re sad. We want you to like what you buy from us – and we want you to like us, too. We’ll do whatever we can to make it right.
Returns can be made within 14 days of receiving the item, but you must send us an email beforehand. We unfortunately can't accept returns we're not expecting. Reach out to us at firstname.lastname@example.org explaining your situation, and we’ll work with you to determine if you're eligible for a refund.
To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Shipping costs are the responsibility of the customer and are non-refundable. We reserve the right to refuse any refunds, and may have to re-charge shipping if a package was returned due to an incorrect address, or unclaimed package.
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender. If you have an issue with your product or delivery, please don’t hesitate to contact us to discuss your options at email@example.com
And always, if getting in touch about a return, please remember to include your full name, order number, and product details in the email. This helps us help you better! We’re a very small team working tirelessly to do everything, but we're really trying to take care of our community.